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Frequently Asked Questions

Need an answer, have a question?

Frequently Asked Questions

  1. How do I set up the Remote Access Program so you can access my Computer
  2. How do I create a support Ticket

Answer 1:

Technical Investigative Services can remotely assist you with computer issues through the "TeamViewer" program. This program creates a secure computer to computer connection through the Internet. Follow the instruction below to contact TIS and start the process.

To register for the service please select the button below.

Register

If you have already installed the services and have registered with TIS and need to submit a request for service, please use the "Help Me" button.

TIS may need to set up a specific time for this service.

or Contact Technical Investigative Services and request assistance.

TECHNICAL INVESTIGATIVE SERVICES WILL NOT LOG IN TO YOUR COMPUTER WITHOUT YOUR PERMISSION AND APPROVAL AND EVERY LOGIN SESSION DISPLAYS A POPUP WINDOW TO THE USER TO INDICATE A REMOTE SESSION IS ACTIVE. THIS IS NOT A STEALTH OR INVISIBLE REMOTE ACCESS PROGRAM.

Contact TIS

Download and install or run the correct TeamViewer program and option for your operating system when contacted by TIS.

 Installation Instructions

TeamViewer Host Download for Windows Computers

TeamViewer Host Setup - Windows

TIS will ask you for the ID and Password indicated on the TISISD Quick Support window.

That is all there is to it. A secure connection and immediate assistance.

 

Answer 2:

Please visit our Support Portal and register to open a ticket. http://support.techinvserv.info

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